Privacy Policy

1. Introduction

SigVault ("we," "our," or "us") operates the SigVault marketing attribution backup and event tracking platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using SigVault, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account with SigVault, we collect:

• Email address
• Account name
• Payment information (processed securely through Stripe)
• Billing address

2.2 Event Tracking Data

When you use SigVault to track events on your website, we collect:

• Event Information: Event type (purchase, lead, signup, pageview, etc.), timestamp, and custom event data
• Attribution Data: UTM parameters (source, medium, campaign, content, term), platform click IDs (fbclid, gclid, ttclid, msclkid)
• Customer Data: Email addresses, phone numbers, names, order IDs, transaction values, and other custom data you provide
• Technical Data: Referrer URLs, landing pages, user agents, IP addresses (anonymized), browser information
• Client Information: For agency accounts, client names and associated tracking tokens

2.3 Usage and Analytics Data

We collect information about how you use our Service, including:

• Dashboard access logs
• Feature usage statistics
• Export and download activity
• Error logs and performance metrics

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session when logged into the dashboard
• Remember your preferences and settings
• Analyze Service usage and improve functionality

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide and Maintain the Service: Process events, store attribution data, generate reports, and provide dashboard access
• Process Payments: Handle subscription payments, manage billing, and process refunds through Stripe
• Communicate with You: Send account updates, service notifications, payment reminders, and respond to support requests
• Improve the Service: Analyze usage patterns, identify bugs, and develop new features
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with Legal Obligations: Meet legal requirements, respond to legal requests, and protect our rights

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
• Access Controls: Access to data is restricted to authorized personnel on a need-to-know basis
• Secure Infrastructure: Our servers are hosted on secure cloud infrastructure with regular security updates
• Regular Backups: Data is regularly backed up to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Data Retention: We retain your data for as long as your account is active and for 90 days after account cancellation. After this period, data is permanently deleted. Exported data files are retained for 7 days before automatic deletion.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Stripe processes payments and stores payment information securely
• Email Services: Third-party email providers send transactional and marketing emails
• Hosting and Infrastructure: Cloud hosting providers store and process data

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data stored in our systems
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Export: Export your event data in CSV or JSON format through the dashboard
• Opt-Out: Unsubscribe from marketing emails using the link provided in each email
• Account Cancellation: Cancel your subscription at any time through your account settings

To exercise these rights, please contact us at support@getsigvault.com.

7. Third-Party Services

Our Service may integrate with or link to third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies:

• Stripe: Payment processing (Privacy Policy)
• Email Providers: Transactional email services

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending an email notification to registered users (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: